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Shipping and Returns
Can I return vouchers?
  Voucher exchanges and refunds are strictly prohibited. All voucher purchases are final.

CITB Voucher Terms and Conditions:
  • One voucher is valid for one test.
  • Vouchers are program specific, and in some cases, test specific. Ensure you have made a voucher purchase for the correct test. Please take care in reading the content of each voucher description before confirming payment.
  • Vouchers are only available for purchase and use in the United Kingdom.
  • Candidates must register and take their tests prior to the voucher expiration date. Voucher expiration dates cannot be extended under any circumstances.
  • CITB and Pearson VUE are not responsible for lost or stolen vouchers or voucher numbers.
  • Vouchers cannot be redeemed for cash or credit.
  • Vouchers are non-refundable, non-returnable and non-transferable.
  • Vouchers are not applicable towards tests that have already been taken.
  • CITB vouchers may not be resold.
Has my order shipped?
Vouchers will be emailed within 1 working day after your order is processed and payment is received. Please contact customer service if you have not received your voucher order within 1 working day of purchase.

Revision Material
All revision material will be shipped by First Class Mail and should reach U.K. destinations within 3-5 business days after the order has been placed. In the event you do not receive your order within 10 days after placing it, please contact customer service.
What are my shipping charges?
  Shipping costs are automatically calculated and provided to you prior to submitting your payment information. Add selected items to your shopping cart and proceed to the checkout page where you can view any shipping charges that may apply to your order. Orders will be shipped within 2 business days of your credit card payment.
What is the return policy?
  Please see our Return Policy for complete details.
How do I return my product?
  Please click here for more information on returning an item.